Shipping policy

Shipping & Delivery Policy

Carpetery ships every hand-knotted rug from our own fulfilment facility
in St. Petersburg, Florida. We currently ship within the United States
only.

FREE SHIPPING — NO MINIMUM

Shipping is free on every order within the United States. There is no
order minimum, no handling fee, and no surcharge for oversized rugs.
The price you see at checkout is the price you pay, plus applicable
sales tax.

HOW LONG DELIVERY TAKES

  Order processing:  1 – 2 business days
  Transit:           7 – 12 business days
  Total:             8 – 14 business days

Every rug is individually inspected, rolled, and wrapped before it
leaves our facility, which is why we allow one to two business days for
processing. Business days are Monday to Saturday and exclude public
holidays.

Delivery estimates are exactly that — estimates. They are not guaranteed
and may be affected by carrier delays, weather, or other events outside
our control. If your order is running noticeably past these timelines,
contact us and we will chase it with the carrier on your behalf.

TRACKING YOUR ORDER

You will receive two emails from us: an order confirmation as soon as
you purchase, and a shipping confirmation with a tracking number once
your rug is on its way. Please allow up to 48 hours after the shipping
confirmation for the carrier's tracking to begin updating.

WHEN YOUR RUG ARRIVES

Please inspect your rug on delivery. If it arrives damaged, defective,
or is not the item you ordered, contact us within 7 days with photographs
and we will make it right — see our Return & Refund Policy for full
details. Note that all orders are final sale for change of mind.

Hand-knotted rugs are shipped tightly rolled and may show fold lines or
a slight curl at the corners on arrival. This is normal. Laying the rug
flat, ideally with a rug pad underneath, resolves it within a few days.

QUESTIONS

  Carpetery (Leather Artisans LLC)
  7901 4th St N, Ste 300
  St. Petersburg, FL 33702
  United States

  info@carpetery.com
  +1 (803) 931-9411
  Monday – Friday, 9:00 AM – 6:00 PM (EST)