Frequently Asked Questions

Yes. We guarantee that every rug in our catalog is 100% authentically hand-knotted by skilled artisans using traditional weaving methods. We do not sell machine-made or tufted replicas.

We photograph our rugs in natural lighting to ensure the highest color accuracy. However, because wool has a natural sheen, a rug may look slightly lighter or darker depending on the lighting in your specific room and the angle you view it from.

We process orders rapidly. Most domestic orders arrive within 3-7 business days. You will receive a tracking number as soon as your rug ships.

We want you to love your rug. If it's not the perfect fit for your space, you can return it within our standard return window. Please visit our Contact page to initiate a return.