Refund policy

Return & Refund Policy

Carpetery ships every hand-knotted rug from our fulfilment facility in
St. Petersburg, Florida, United States. We currently sell and ship to
customers within the United States only.

Please read this policy carefully before placing your order.

ALL ORDERS ARE FINAL SALE (CHANGE OF MIND)

Every rug we sell is a one-of-a-kind, hand-knotted piece. For this
reason, all orders are final sale and we do not accept returns, refunds,
or exchanges for a change of mind.

Before you order, please review the size, colour, and product
photographs carefully. Our Rug Size Guide can help you choose the right
dimensions for your room, and our team is happy to answer any questions
before you buy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

This is the one exception, and it is fully covered.

Please inspect your order as soon as it is delivered. If your rug
arrives damaged in transit, is defective, or you receive an item that
does not match what you ordered, contact us within 7 days of delivery:

  Email: info@carpetery.com
  Phone / WhatsApp: +1 (803) 931-9411

Please include your order number and clear photographs of the issue. We
will evaluate the problem and take full responsibility to make it right
with either a replacement or a refund. You will not be charged return
shipping in these cases.

ORDER CANCELLATION

You can change or cancel your order at any time while the items are
still in your shopping cart. Once an order has been confirmed and
processing has begun, it can no longer be modified or cancelled.

QUESTIONS

If anything about this policy is unclear, please contact us before
ordering — we would rather answer your question than have you receive a
rug that is not right for your space.

  Carpetery (Leather Artisans LLC)
  7901 4th St N, Ste 300
  St. Petersburg, FL 33702
  United States

  info@carpetery.com
  +1 (803) 931-9411
  Monday – Friday, 9:00 AM – 6:00 PM (EST)