Return & Refund Policy

INTERNATIONAL CUSTOMERS (INCLUDING USA)

Because our hand-knotted rugs are carefully shipped directly from our looms, all international orders shipped outside of Pakistan—including all USA orders—are final sale. We do not accept returns, refunds, or exchanges for a change of mind.

Damages and Issues (International & USA) Please inspect your order upon delivery. If the item is defective, damaged in transit, or if you receive the incorrect item, please contact us immediately at info@carpetery.com or +1 (803) 931-9411 within 7 days of delivery. Please include clear photos of the issue so that we can evaluate the problem and take full responsibility to make it right via a replacement or a refund.

LOCAL CUSTOMERS (BASED ONLY IN PAKISTAN)

At this time, we do not offer direct refunds for our local (Pakistan-based) customers. All local sales are final for refunds.

However, we do allow our local customers to exchange their purchased items within 14 days (2 weeks) of the purchase date, provided that the items are returned in their original, unused condition. Carpetery reserves the sole and exclusive right to determine whether the returned item meets the original condition requirements.

Local Exchange Rules:

• Exchange Value: Items may only be exchanged for an item of equal value. If you wish to exchange for an item of greater value, you are responsible for paying the difference.

• Shipping Costs: Exchanges and replacements do not include any original shipping and handling charges. Return shipping charges for all exchanges must be prepaid and insured by the customer. You are responsible for any loss or damage to the item during return shipment.

How to Initiate a Local Exchange: To start an exchange, please contact our local support team at +92 300 6473936 or email info@carpetery.com.

Once your exchange is authorized, please send the item to our local facility: Carpetery 26-B Sundardas Road, Zaman Park Lahore, Punjab, Pakistan

Exchange Processing Time: Upon receiving your returned product, we will fully examine it and notify you via email within 3 business days regarding the status and approval of your replacement.

ORDER CANCELLATION

You can easily cancel or change your order while you are still browsing by removing or updating the items in your Shopping Cart. Once an order has been finalized and processing has begun, it is not possible to modify or cancel it. If your order has already shipped, it falls under the respective regional policies detailed above.