Shipping & Delivery Policy

Carpetery ships every hand-knotted rug directly to the United States with free shipping on all orders, no minimum required. Below is everything you need to know about processing, delivery times, tracking, and our final sale policy.

Free Shipping & Duties

Every order shipped within the United States ships completely free—there is no order minimum and no hidden handling fees. Additionally, all USA orders are shipped Delivered Duty Paid (DDP). This means Carpetery covers all international customs, duties, and import taxes. The price you see at checkout is the final price you pay.

Order Processing (Handling Time)

All orders are processed within 1 to 2 business days (Monday – Friday, excluding weekends and holidays) after receiving your order confirmation email. Our daily order cut-off time is 6:00 PM (EST). You will receive a separate shipping confirmation once your rug is on its way, with tracking included.

Transit & Delivery Time

After your order is processed and leaves our facility, transit time to the USA takes approximately 10 to 12 business days. In total, you can expect your hand-knotted rug to arrive within 14 business days from the date of purchase.

Not sure which size will fit your room before it arrives? Check our rug size guide to plan ahead.

Order Tracking

Once your order ships, you will receive an email with a tracking number you can use to follow its journey. Please allow up to 48 hours for tracking information to update in the carrier's system after you receive it.

Returns, Refunds & Damages

Because our hand-knotted rugs are carefully shipped directly from our looms in Pakistan, all international orders—including all USA orders—are final sale. We do not accept returns or exchanges for a change of mind, so please review your size and color selection carefully before purchasing.

Damaged or Defective Items: Your satisfaction is our priority. If your order arrives damaged, defective, or is the incorrect item, please contact us immediately at info@carpetery.com within 7 days of delivery. Please include clear photos of the issue, and we will take full responsibility to make it right with a replacement or a refund.

For complete details, please review our full [Link: Return & Refund Policy].

Still have questions?

Visit our Frequently Asked Questions page, or contact our team directly—we are happy to help before or after you order.

  • Email: info@carpetery.com

  • Phone: +1 (803) 931-9411